This screen will be shown when the plugin is configured to use Private Folders which are manually linked but the user accessing doesn't have a Private Folder assigned:
Your account isn’t (yet) configured to access this content. Please contact the administrator of the site if you would like to have access. The administrator can link your account to the right content.
If you are seeing this message in shortcode on the Front-End, the shortcode is configured as follows:
If you are seeing this message in the WordPress Back-End, the
Private Folders in Back-End setting is enabled and set to 'Yes, I link the user Manually':
To link the user to a specific folder, please open the [Link Private Folders] menu, find your user account and click on the 'Link to Private Folder' button.
If you don't want to link your users to a Private Folder, you can disable the Private Folder setting.