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General

Presale, Support, Refunds, Installations, General issues, etc...

Presale questions

  • I have a presale question, what should I do?
  • Can I try a demo version (trial) of the plugin?
  • All about Licenses (Single site / Multisite / Commercial Use / Developer / Bulk)
  • Can I get a discount?
  • How do I check which PHP version I have?
  • Do you have plugin version that is working my local server?

Support, Tickets, Response times

  • Read this before creating a new support ticket
  • I need an answer now! How fast do you respond?

Installation problems

  • I don't have PHP 7.4 so the plugin doesn't run. What now?
  • Can't access plugin settings page: 'You do not have permission to view this page'
  • I can't install the plugin: The link you have followed has expired
  • Cannot create the cache directory ..., or it is not writable

General issues

  • Error: Oops! The content cannot be loaded at this moment. Please try again...
  • cURL error: SSL certificate problem
  • Plugin is not showing on the Front-End
  • Why has your plugin a different layout on my site?
  • How can I translate the plugin?

Auto-updater

  • How do I update the plugin?
  • Where can I find my purchase code?

Refund

  • Where can I get a refund?
WP Cloud Plugins