General

Presale questions

• I have a presale question, what should I do?
• Can I try a demo version (trial) of the plugin?
• Can I get a discount?
• How do I check which PHP version I have?
• Do you have plugin version that is working my local server?

Licenses

• Which License do I need?
• How to get a bulk/multi-use license?
• Licenses for production, staging and development sites
• Why was my license deactivated?

Support, Tickets, Response times

• Read this before creating a new support ticket
• I need an answer now! How fast do you respond?

Installation problems

• I don't have PHP 7.4 so the plugin doesn't run. What now?
• Can't access plugin settings page: 'You do not have permission to view this page'
• Cannot find .htaccess file in cache directory
• I can't install the plugin: The link you have followed has expired
• Cannot create the cache directory ..., or it is not writable

General issues

• Error: Oops! The content cannot be loaded at this moment. Please try again...
• cURL error: SSL certificate problem
• Plugin is not showing on the Front-End
• Why has your plugin a different layout on my site?
• How can I translate the plugin?

Auto-updater

• How do I update the plugin?
• Where can I find my purchase code?

Refund

• Where can I get a refund?